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If at anytime you are not happy with any aspect of our service, please follow the steps outlined below.

Your complaint will remain private and will be processed following the Collective Care Feedback & Complaints Policy.

 

To report a complaint;

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Download and complete the Record of Complaint Form:

*Please submit the completed form by email to: admin@collectivecaresc.org*

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Write to us:

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Collective Care Supports Pty Ltd, PO BOX 7282, Sippy Downs, QLD 4556

 

Phone us:

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PH: 0404 449 708

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Contact the NDIS Commission;

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www.ndiscommission.gov.au

Phone us: 1800 035 544

TTY: 133 677.

Interpreters can be arranged.

Advocates can help you complain:

 

The National Disability Advocacy Program can help you work with an advocate.

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Email them at:

disabilityadvocacy@dss.gov.au

 

Or write to:

Disability, Employment and Carers Group

Department of Social Services

GPO Box 9820

Canberra ACT 2601

 

Or search "disability advocate" online for more information.

©2022 by Collective Care Supports Pty Ltd.

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Collective Care Supports Pty Ltd. recognises the learnings, strengths, capacities and contributions of Aboriginal and Torres Strait Islander Peoples in wider society as an integral part of our work and practice. We acknowledge First Nations peoples as the Traditional Owners of the land on which we provide services and pay our respects to elders past, present and emerging.

 

We commit to continual development to better support all people with special regards for those who are disadvantaged, vulnerable, oppressed or have exceptional needs.

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