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If at anytime you are not happy with any aspect of our service, please follow the steps outlined below.

Your complaint will remain private and will be processed following the Collective Care Feedback & Complaints Policy.


To report a complaint;

Download and complete the Record of Complaint Form:

*Please submit the completed form by email to:*

Write to us:

Collective Care Supports Pty Ltd, PO BOX 7282, Sippy Downs, QLD 4556


Phone us:

PH: 0404 449 708

Contact the NDIS Commission;

Phone us: 1800 035 544

TTY: 133 677.

Interpreters can be arranged.

Advocates can help you complain:


The National Disability Advocacy Program can help you work with an advocate.

Email them at:


Or write to:

Disability, Employment and Carers Group

Department of Social Services

GPO Box 9820

Canberra ACT 2601


Or search "disability advocate" online for more information.

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