If at anytime you are not happy with any aspect of our service, please follow the steps outlined below.
Your complaint will remain private and will be processed following the Collective Care Feedback & Complaints Policy.
To report a complaint;
Download and complete the Record of Complaint Form:
*Please submit the completed form by email to: email@example.com*
Write to us:
Collective Care Supports Pty Ltd, PO BOX 7282, Sippy Downs, QLD 4556
PH: 0404 449 708
Contact the NDIS Commission;
Phone us: 1800 035 544
TTY: 133 677.
Interpreters can be arranged.
Advocates can help you complain:
The National Disability Advocacy Program can help you work with an advocate.
Email them at:
Or write to:
Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601
Or search "disability advocate" online for more information.